· Monitor VIP Reception Lounge’s personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
· 監督貴賓接待廳工作人員，以確保來賓始終得到禮貌接待及充分的注意和重視，由此實現**大的客人滿意度
· Inspects all VIP rooms prior to arrival
· 在貴賓到達前對貴賓房進行檢查
· Greet VIP guests personally
· 親自迎接貴賓
· Liaise with other departments and necessary outside contracts to ensure excellent service delivery
· 與其它部門和必要的外部承包商聯系，以確保提供高質量的服務
· Oversee maintenance of efficient repeat guest history system
· 對高效的常客客史檔案系統維護實施監管
· Promote Inter-Hotel sales and in-house facilities
· 促進店際銷售及完善內部設施
· Perform such functions as to include but not be limited to:
· 行使下列功能，包括但不僅限于：
· Prepare welcome letters for IHG Rewards Club Platinum Elite member & VIP guests
向優悅會白金卡菁英會員和常客致歡迎信
· Solicitation of IHG Rewards Club applications
發展優悅會會員
· Attending to special requests by guests
回應客人提出的特別要求
· Develop and implement guest telephone contact systems
· 開發和應用客人電話聯系系統
· Handle guest complaints and refer them as necessary, follows up on corrective action
· 處理客人投訴，如有必要則將其提交給有關部門，并對糾正措施進行跟進
· Compile, analysis and control VIP Reception Lounge’ costs
· 對貴賓接待廳部門的成本情況進行編寫、分析和控制
· Schedule and attend regular IHG Rewards Club and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery
· 計劃并參加優悅會和貴賓的定期雞尾酒會和社會活動，以便進一步提高服務質量
· Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
· 查閱來客單，檢查對客人和貴賓的房間分配情況、各類設施情況以及特別申請
· Prepare requisitions for amenities on a timely basis
· 及時準備設備使用申請
Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
評估所有員工的外在形象、守紀情況和工作效率并進行直接監管，如有必要，可采取直接的糾正措施
· Organize and conduct regular meeting for all VIP Reception Lounge’s staff to facilitate communications and smooth operations
· 組織和召開貴賓接待廳全體人員參加的會議，以加強交流和保證業務的順利進行
· Prepare efficient work schedule for VIP
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