?Develop and maintain a regular pattern of sales calls
發展和保持定期進行銷售拜訪的模式
?Prepare and execute action plans which increase reservation sales and associated business
準備和執行增加預訂銷售和相關業務的工作計劃
?Record and process reservations made by phone/fax/email
記錄和處理通過電話,傳真,電子郵件進行的預訂
?Accept wait list reservations
接受等候單上的客人預訂
?Process amendments to reservations such as extensions, early departures, etc
修改延期和提前離店等特殊情況的預訂記錄
?Manage “no show” reservations by investigation and recording of same
調查和記錄未按預訂抵店的預訂情況
?Record special billing arrangements for groups and conventions
對團組或會議的特別賬單安排進行記錄
?Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
與前廳部經理或財務經理聯系要求信用審批的預訂事宜
?Maintain knowledge of special rates/ offers/ promotions
掌握關于特價,酬賓,促銷活動的信息
?Monitor reservation levels and inform Managers of current and future occupancy rates
監測預訂情況,并向經理通報目前和將來的入住率
?Prepare reports as requested (eg to travel agents, business houses etc)
按照要求準備報告(如給旅行代理人和商業機構的報告等)
?Prepare reservation sales reports
準備預訂銷售報告
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